At Heera Impex, we are committed to delivering your products safely and on time. This Shipping and Delivery Policy outlines the terms and conditions related to the shipment and delivery of our products.

1. Shipping Locations

We currently ship our products across India. For international shipping, please contact our support team at muskaanjain309@gmail.com.

2. Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.
• In case of high order volumes or custom orders, processing times may be extended slightly.

3. Shipping Methods & Delivery Time

We partner with reliable courier and logistics providers to ensure fast and secure delivery.

• Standard Delivery: 5–7 business days (PAN India)
• Express Delivery: 2–4 business days (select locations only)
• Same-Day Delivery: Available in select cities (please contact us for eligibility)

4. Shipping Charges

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of the order.

• Free shipping may be available on qualifying orders or during promotional periods.
• For bulk or wholesale orders, custom shipping quotes may apply.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking ID via email or SMS. You can use it to track your shipment through the respective courier’s website.

6. Delivery Delays

Delivery times are estimates and may vary due to external factors such as:

• Weather conditions
• Courier delays
• Government regulations or holidays
  We are not liable for any delay caused by third-party shipping partners.

7. Undelivered Packages

If a package is returned to us due to an incorrect or incomplete address, or after multiple failed delivery attempts, we will contact you to arrange re-shipping. Additional charges may apply.

8. Damaged or Missing Items

Please inspect your order upon receipt. If the package is damaged or items are missing:

• Contact us within 48 hours of delivery with photos and your order details.
• We will initiate an investigation and process replacements or refunds, as appropriate.

9. Customer Support

For any shipping or delivery-related queries, please contact us:
📧 Email: muskaanjain309@gmail.com
📞 Phone: +91 90148 29893